Facilities Services Operations Manager
TITLE: Facilities Operations Manager
Reports directly to the Deputy Manager and is responsible for the day-to-day operations of custodial, grounds, and building maintenance activities. Participates in the development, recommendation, and administration of policies, procedures, and processes in support of departmental operations. Responds to inquiries and requests for service from other departments and supervises custodial/maintenance staff. The Facilities Operations (Fac. Ops) Manager also schedules, assigns, reviews, and supervises the work of all employees in Facilities Operations representing a variety of work skills necessary for the maintenance and repair of the facilities, buildings, grounds, custodial, and equipment; participates in the design, review, and planning of new construction and remodeling projects; and does related work as required.
The Facility Operations Manager position requires a positive communicator who carries out operating policies and procedures with a focus in custodial, grounds, and maintenance activities. The Facility Operations Manager provides direct management and supervision to personnel involved in the maintenance and repair of buildings and equipment; the care and cleaning of buildings and grounds; the operation of heating, air conditioning, ventilating systems; plumbing, Wi-Fi, and electrical systems; roofing, building envelope, and interior maintenance of fair properties. Works collaboratively with department Managers to establish, maintain, and update fair facilities standards as needed. Assists the CEO and deputy manager, with providing facilities and operational input on major/minor capital projects, new building design, and on remodel-improvement projects, including working closely with engineers and architects in the specification development stages of these projects.
The Facility Operations Manager is a Top-Level manager in the organization who must always demonstrate a positive attitude, high moral character, and desire to serve the community.
TYPICAL DUTIES AND RESPONSIBILITIES
- Plans, organizes, maintains, and manages the operations and reliability of fair facilities and general infrastructure systems. Establishes and monitors preventative maintenance processes and programs and facility inspection processes for on-going review of maintenance work by agencies having jurisdiction.
- Supervises custodial/maintenance staff. Hires, evaluates, trains, and is responsible for day to day supervision of direct reports.
- Develops, recommends, and administers policies, procedures, and processes in support of grounds and building maintenance operations; implements and monitors compliance with approved policies, procedures, and processes.
- Works with community partners, sister agencies, and the public on joint projects on and off the fairground’s property.
- Administers procurement and fiscal management activities associated with building and grounds maintenance activities, which may include: RFPs, and contracts for custodial, grounds and maintenance related work to acquire trades and professional assistance; monitoring spending on project and cost account basis; recommending and implementing corrective spending plans; preparing, reviewing, and authorizing purchase orders; administering contracts; obtaining price quotes and bids; purchasing and approving employee purchases; ensuring compliance with organization and public purchasing rules; and/or, performing other related activities.
- Trouble-shoots and responds to after-hour issues as needed regarding the operational aspects of the facilities such as HVAC issues, fire alarm malfunctions, electrical outages, water leaks, etc.
- Monitors the safety and accessibility of the grounds and its facilities. Serves as the point of contact for the department regarding compliance issues, accessibility improvement projects, and/or other code related issues.
- Updates and maintains list of organization’s property and equipment, including life-cycle and replacement costs.
- Monitors and oversees the work of external contractors to ensure terms of agreements are met and work is completed satisfactorily.
- Participates in the development and administration of grounds and building maintenance budget; coordinates the allocation of resources following budget approval; recommends approval of expenditures.
- Collects and analyzes a variety of complex data and information, including utility costs and usage.
- Participates in/on a variety of meetings, committees (including chairing), task forces, and/or other related groups to communicate information regarding services, programs, areas of opportunity, and/or other pertinent information as appropriate.
- Serves as a liaison with other departments within the fair, the community, and external agencies in order to provide information on available resources, projects, and/or services.
- As part of organization’s Emergency Management (Emergency Operations Plan) essential personnel requires after hour and 24/7 on-call for response as needed.
- Positions in this classification may perform all or some of the responsibilities above and all positions perform other related duties as assigned.
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS
Work is generally performed in both an office environment and an outdoor environment, with frequent interruptions and irregularities in the work schedule. This position requires regular visits and meetings with management/departments. Frequent walking, standing, climbing, lifting, stooping, or carrying of equipment and materials are required. Incumbents may be required to lift and carry up to 50 or more pounds. Incumbent may be exposed to extreme temperatures, close quarter situations, high and precarious places, moving mechanical parts, vibrations and loud noises.
Bachelor’s Degree Facilities Management or a related building construction field. Relevant experience may substitute for the degree requirement on a year-for-year basis. Five years’ progressively responsible, professional custodial, grounds, and/or maintenance experience, including two years of supervisory experience. Ability to communicate in Spanish is a plus.
KNOWLEDGE AND SKILLS
- Supervisory principles;
- Training and Safety programs along with implementation strategies;
- Problems and practices in the operation and maintenance of extensive grounds and buildings;
- Kind, quality, and amounts of materials and supplies;
- Tools and equipment required in maintenance and operation of fair facilities
- Operation and maintenance of motor equipment used in buildings and grounds construction and maintenance;
- Methods and practices regarding the operation and maintenance of heating, refrigeration, lighting, and electrical systems;
- Ventilation of large buildings;
- Contract management principles and practices;
- Applicable Federal, State, and local laws, rules, regulations, codes, and/or statutes;
- Budgeting principles and practices;
- Procurement principles and practices;
- Project management principles;
- Preventative maintenance principles and practices;
- Maintaining data and components for facilities, such as: 6 Year Scheduled Maintenance, 6 Year Facilities Condition Assessment;
- Industry Best Practices;
- Continuous Quality Improvement Principles;
- Sustainability in Facilities Management and maintaining currency in sustainable practices.
- Leadership and team building skill sets
- Supervising subordinate staff;
- Reading and interpreting construction plans, specifications, drawings, maps, and/or other related technical documents;
- Managing complex, multi-discipline projects;
- Interpreting and applying applicable laws, rules, and regulations;
- Demonstrating a high level of intercultural competence, an understanding of the diverse identities and cultures of customers and staff, and in developing and supporting inclusive communities;
- Managing contracts;
- Designing and developing program plans in assigned area of responsibility;
- Analyzing processes and making recommendations for improvement;
- Coordinating activities with other internal departments, the community, and/or external agencies;
- Working with a large and diverse audience;
- Developing, recommending, implementing, and monitoring policies, procedures, and work flow;
- Communicating effectively through oral and written mediums.
- Work with diverse, cultural, and ethnic backgrounds of customers, volunteers, and staff;
- Mediating conflict;
- Conducting negotiations;
- Work under pressure;
- Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and making recommendations in support of goals.
- Motivate staff, peers, volunteers, and others in a team environment.
“The Antelope Valley Fair & Event Center is an iconic organization that has had the privilege of serving the region for over eighty years. Dedicated to providing engaging community events, world class entertainment and multipurpose facilities that meet the diverse needs of our community. Our team members are comprised of extremely motivated, passionate, and innovated individuals, who work together to ensure the preservation of our rich agricultural heritage, while embracing new technologies and changing cultures that provide continuous opportunity and growth to all the communities we serve. We are currently recruiting enthusiastic and self-motivated individuals who thrive in a fast paced, team environment.”
Salary Range: $72,000 – $102,000 depending on qualifications and experience.
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